For after-sales inquiries, please provide the order number, the products purchased, their specifications, as well as a clear description of the issues you encounter. Only when these details correspond to a specific order can we accurately verify the product instructions, delivery status, and the process leading to the problem.
Organizing order and issue records
- Order number, purchase date, product name, and selected specifications.
- When it is necessary to verify the payment, please provide the corresponding payment documents.
- The time when the issue occurred, the steps that were taken, and a detailed description of the error messages.
- Please provide screenshots of any necessary order statuses or error messages. Also, cover up sensitive information such as passwords and verification codes.
Check the after-sales conditions for this product.
The uses, delivery methods, and after-sales instructions for different products may vary. It is recommended to refer to the product details during purchase.purchase noticeDo not consider the descriptions on other product pages as additional commitments related to this order.
Communicate through the mall entrance.
usecontact customer servicePlease provide the necessary information at the entrance, indicating whether you wish to verify issues related to payment, delivery, or usage. Whether replacement, refund, or other methods are applicable depends on the product description and actual circumstances.