Failed to log in or encountered verification codes. Which information should be checked first?

If login fails or a verification code is required, please ensure that you are using the correct platform and login credentials for the purchased product. Also, please refer to the product instructions and tutorials to verify your information. The verification methods may vary depending on the platform, region, and type of product.

Verify the entered information and ensure it is correct.

Check whether the account and password are complete, whether any spaces were copied during the copying process, and whether the current usage method matches the indicated purpose of the product. Products like AppStore, iCloud, Google, and email addresses should be checked separately.usage tutorialDo not mix up the different operation steps.

Complete the normal verification as required on the page.

Please refer to the specific prompts displayed on the reading platform, and verify the verification information provided for the purchased items. If you need to supplement any verification information but are unable to confirm it yourself, please stop trying repeatedly at this point, and save all error messages along with the time when the issue occurred.

Provide accurate information during the consultation process.

byCustomer Service PortalPlease provide the order number, product specifications, usage instructions, and screenshots of any error messages, which will help with verification. The account password, personal phone number, and verification codes shown in the screenshots should be obscured properly. Whether a solution can be provided and what scope of issues can be resolved, will depend on the product description and actual verification results.