The payment was successful, but the order cannot be found. How should I verify this?

When the payment application indicates success, but it is not possible to query the order currently, please first verify the order number, ordering details, and the corresponding query interface. Then, contact customer service to confirm the relationship between the payment and the order, afin of avoiding duplicate payments.

First, eliminate any errors in the query information.

进入Quick Order SearchCheck whether the order number is complete, whether there are any duplicate spaces, and whether the entered information matches that provided during the ordering process. For registered users, log in to the system as instructed on the page. Do not use other order numbers for this query.

Save the records that can be verified.

Keep track of the purchase time, product details and specifications, order number, as well as payment records. Payment records must be verified against the商城订单信息; a single screenshot of the payment transaction cannot replace complete order information.

Please submit it to the customer service for verification.

If it still cannot be found, please try again.Customer Service PortalIt is indicated that the payment has been made, but there are discrepancies in the order details. Please provide all necessary records, and we will decide on further actions after verifying the situation. Do not create new orders or make payments for the same order repeatedly. The final decision will be based on the order records, product descriptions, and actual verification results.